The gift certificate, which is redeemable at any Main Street Deland 
merchant, was sent to me because of the Hospital not being able to 
fulfill their “see a doc in less than 60-minutes” promise from a recent 
visit.

Kudos to the Hospital for working to improve their customer service.   
How great would it be if this type of attitude was common place 
through-out the customer service business world.

Do we take our customers for granted, comfortable in the belief that 
we are doing all our customers expect us to do and since they continue 
to come back to us, we have no reason to improve?  I am hard pressed 
to think of another customer service business that has more of a 
captive “customer” that a hospital’s emergency room.  And yet, there 
they are trying to make the experience, less stressful.

Hats off to Florida Hospitals and thank you for the gift certificate.